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Privacy Policy

Connective Canine LLC Effective Date: September 30, 2026 Last Updated: September 30, 2026

Connective Canine LLC ("Connective Canine," "we," "us," or "our") provides dog training services in Acworth, Georgia and the surrounding area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, https://www.connectivek9.com, and to any forms, chat, phone calls, text messages, or emails you use to communicate with us.

By using our website or contacting us, you agree to this Privacy Policy.

1. Information We Collect

Information you give us. When you fill out a form, use our chat, book a consultation, upload files, or contact us, you may give us:

  • Your name, phone number, email address, and mailing address

  • Information about your dog, such as name, breed, age, health and vaccination records, temperament, and behavior or bite history

  • Photos, videos, and documents you choose to upload or send us

  • Messages you send us by text, email, chat, or phone

  • Payment information, which is collected and processed by our payment provider (see Section 4). We do not store full card numbers.

Information collected automatically. When you visit our website, we and our website providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is done with cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and schedule consultations

  • Evaluate whether our programs are a good fit for you and your dog

  • Provide, manage, and improve our training services

  • Send appointment reminders, consultation follow-ups, and other messages about your services

  • Process payments and keep business records

  • Send marketing messages, but only where you have given the separate consent described in Section 3

  • Keep our website secure and working properly

  • Comply with legal obligations

3. Text Messaging (SMS/MMS)

What we text you about. If you give us your mobile number, we may send text messages about your inquiry, consultation, scheduling and appointment reminders, follow-ups, and your training services.

Marketing texts require separate consent. We send promotional or marketing text messages, such as offers, event announcements, and information about future programs, only to people who have agreed by checking a separate, optional marketing consent box. Consent to marketing texts is not required to book a consultation or to purchase any service, and it is not bundled with consent for service-related messages.

Message frequency. Message frequency varies depending on your inquiry and your services.

Rates. Message and data rates may apply.

Opt out at any time. Reply STOP to any text message to stop receiving texts from us. You may receive one final message confirming your request.

Get help. Reply HELP to any text message for help, or contact us at info@connectivek9.com or +1 404-900-5457.

We do not share your mobile information. We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. Our service providers (see Section 4) may handle this information only to help us send and manage messages on our behalf.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We share it only as described below:

  • Service providers. We use companies that help us run our business, including website hosting (Wix), customer management and messaging (GoHighLevel / LeadConnector), scheduling, email, cloud storage, and payment processing (Stripe). They may access your information only as needed to perform services for us and are not permitted to use it for their own marketing.

  • Veterinarians and care providers. We may share your dog's information with veterinarians, emergency animal hospitals, and trainers or staff working with us, as needed to care for your dog or respond to an emergency.

  • Professional advisors. We may share information with insurers, attorneys, and accountants.

  • Legal and safety reasons. We may disclose information when required by law, to respond to legal requests, or to protect the safety of people or animals.

  • Business changes. If our business is sold or reorganized, your information may transfer to the new owner, who must honor this Privacy Policy.

The sharing described above does not include your mobile phone number or text opt-in data for marketing purposes, as stated in Section 3.

5. Photos, Videos, and Testimonials

If you send us photos or videos of you or your dog, we may use them on our website and social media to promote our services, as described in our Terms and Conditions. We will not publicly display your address or phone number without your permission. You can ask us in writing at any time to stop using or to remove your photos, videos, or testimonials.

6. Cookies and Similar Technologies

Our website uses cookies and similar tools, including those provided by our website platform, to keep the site working, understand how visitors use it, and improve it. You can control cookies through your browser settings. Turning cookies off may affect how parts of the site work.

7. How Long We Keep Information

We keep your information for as long as we need it to provide our services, keep business and tax records, resolve disputes, and meet legal requirements. When we no longer need it, we delete it or make it anonymous.

8. Data Security

We use reasonable measures to protect your information. However, no method of sending or storing information is completely secure, so we cannot guarantee absolute security. Please do not send us Social Security numbers or full payment card numbers through our forms, email, or text messages.

9. Your Choices and Rights

You may contact us at any time to:

  • Ask what personal information we hold about you

  • Correct information that is inaccurate

  • Ask us to delete your information, subject to legal and business record-keeping requirements

  • Opt out of marketing emails by using the unsubscribe link in any marketing email

  • Opt out of text messages by replying STOP

To make a request, email info@connectivek9.com. We may need to confirm your identity before acting on a request.

10. Children's Privacy

Our website and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Third-Party Links

Our website may link to other websites or services, such as social media or payment pages. We do not control them and are not responsible for their privacy practices. Please review their policies before giving them your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new "Last Updated" date. Your continued use of our website or services after an update means you accept the changes.

13. Contact Us

Connective Canine LLC 6877 Beechwood Dr Acworth, GA 30102 Email: info@connectivek9.com Phone: +1 404-900-5457

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